Calders & Grandidge

Returns & Refunds

Unwanted Items

If you wish to exchange your order, please return the item for a refund, and place an order yourself via caldersandgrandidge.com for the alternate item. We are happy to refund unwanted items that are returned to us within 14 days of delivery and still in a re-saleable condition. However a 20% restocking fee will be applied.

Please enclose a note quoting your order number, the items you are returning, and stating that the items are unwanted and you require a refund.

Please send all items to the address below.

Calders & Grandidge
194 London Road
Boston
Lincolnshire
PE21 7HJ

All goods that are returned to us are the responsibility of the customer, and so you may wish to send goods by registered post. We are not liable for goods that do not reach us.

For unwanted items only, the cost and organisation of delivery is down to the customer. We are happy to put you in contact with a reliable delivery service should you require it.

Please call our team on 01205 358 866 for more information.

Incorrect or Faulty Items

Should you receive any items that you did not order, or that prove to be faulty within 14 days of delivery and have not yet been erected, we can organise for your item to be collected and returned. For this service please call a member of our team on 01205 358 866.

Alternatively, if you wish to send an item back yourself then you can do so to the address below. In this instance the responsibility of the delivery is down to you, and so you may wish to send goods by registered post. We are not liable for goods that do not reach us.

Please enclose a note quoting your order number, what you are returning, the nature of the fault, and specifying whether you require the correct item to be sent out, or a refund.

Return address:

Calders & Grandidge
194 London Road
Boston
Lincolnshire
PE21 7HJ


The information provided on this page does not affect your statutory rights in any way.